Frequently Asked Questions (FAQ)

Q: Why does it take up to 3 weeks for my order to be delivered?

A: At Haylobabies, we offer custom products to ensure that you get a unique and personalized experience. This means that each item is specially crafted just for you. While this results in a longer production time, it ensures the highest quality and a product that's designed to meet your specifications.

Q: How can I keep this in mind when ordering sizes?

A: When placing an order, make sure to consider the additional time it takes for your custom product to be made. If you have a specific event or date in mind, we recommend ordering well in advance. Additionally, our size charts can help you find the perfect fit for your custom clothing. If you have any questions about sizing, feel free to reach out to our customer support team.

Q: Can I expedite the production and delivery of my order?

A: Currently, we do not offer expedited production or delivery services.We appreciate your understanding and patience.

Q: What if I need to make changes to my order after it's been placed?

A: We understand that sometimes changes are necessary. If you need to make modifications to your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request, but keep in mind that it may affect the delivery timeline.

Q: How will I be notified when my order ships?

A: We will send you an email with tracking information as soon as your order is shipped. This will allow you to track the delivery and know when to expect your order.

Q: What if I have other questions or concerns about my order?

A: If you have any other questions or concerns about your order, sizing, or delivery, please don't hesitate to contact our friendly customer support team. We're here to assist you and ensure you have the best shopping experience with us.

  • Support@haylobabies.com